DiscoverQuick Communication TipsWhen the Unsuspecting Customer says "No"
When the Unsuspecting Customer says "No"

When the Unsuspecting Customer says "No"

Update: 2009-07-12
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"No" can mean many things when uttered by a customer. An Unsuspecting Customer is someone who is approached while out in public. Recognize the other variables that come into play when they say 'no' or you may damage all future business with them.
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When the Unsuspecting Customer says "No"

When the Unsuspecting Customer says "No"

Lorna McLaren